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Privacy Policy

Last updated: August 20, 2026

At Novabubs ("we", "our", or "us"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website novabubs.in and make purchases from us.

1. Information We Collect

We collect information that you provide directly to us when you:

Create an account or place an order
Contact us for support
Subscribe to our newsletter or marketing communications

Personal information we collect includes:

Name, email address, phone number
Billing and shipping address
Payment information (processed securely — we do not store card details)
Order history and preferences

We also automatically collect certain technical information when you visit our site, including your IP address, browser type, device information, and pages visited, via cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Send order confirmations, shipping updates, and delivery notifications
Respond to your customer service requests
Send promotional communications (only with your consent)
Improve our website, products, and services
Prevent fraud and ensure the security of our platform
Comply with applicable legal obligations

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

Logistics & delivery partners — to ship your orders (e.g., courier services, shipping providers)
Payment processors — to securely process your transactions
Technology service providers — such as Shopify (our e-commerce platform), who help us operate our website
Legal authorities — when required by law or to protect our rights

All third-party service providers are contractually obligated to keep your information confidential and use it solely for the purposes we specify.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your shopping experience. These help us remember your preferences, keep items in your cart, and show you relevant content.

You can control cookie settings through your browser. However, disabling certain cookies may affect the functionality of our website.

We also use Meta Pixel (Facebook Pixel) to measure the effectiveness of our advertising and to show you relevant ads on social media platforms. This tool collects anonymised data about your interactions with our website.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order information is typically retained for a minimum of 5 years as required under Indian tax and accounting regulations.

6. Your Rights

You have the right to:

Access — Request a copy of the personal data we hold about you
Correction — Ask us to correct any inaccurate or incomplete information
Deletion — Request that we delete your personal data, subject to legal obligations
Opt-out — Unsubscribe from marketing emails at any time using the unsubscribe link in any email
Portability — Request your data in a structured, commonly used format

To exercise any of these rights, please contact us at the details below.

7. Security of Your Information

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology and processed through PCI-DSS compliant payment gateways.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policy of every website you visit.

9. Children's Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.