Refund policy

Return & Refund Policy — Novabubs

At Novabubs, customer satisfaction is our top priority. Please read our return and refund policy carefully before making a purchase.

Return Request Period
All return or complaint requests must be raised within 48 hours of delivery. Requests submitted after this period will not be accepted.

Damaged or Missing Items
If you receive a damaged or missing item, please provide an unboxing video as proof at the time of delivery. Without video proof, refund or replacement requests cannot be processed.

Wrong Product
In case of a wrong product being delivered, an exchange is possible. However, two-way shipping charges will be borne by the customer.

Refunds
Once the returned item is received and inspected, refunds will be processed to your original payment method within 7 business days.

Non-Returnable Items
Custom-printed or personalized products are non-cancellable and non-returnable under any circumstances.

Rejected Parcels
If a parcel is rejected or undelivered due to customer unavailability, a deduction of 2× shipping charges + 10% packing fee will be applied before processing any refund.

Condition of Returns
All returned products must be unused, undamaged, and in their original packaging along with the original invoice and receipt.

How to Initiate a Return
To raise a return or complaint, contact us within 48 hours of delivery at:
📧 rockaashique99@gmail.com