Frequently Asked Questions

Koi sawaal hai? Hum yahan hain! Neeche aapke sabse common sawaalon ke jawab diye gaye hain.

🛍️ Orders & Products

Q: Main order kaise karu?

A: Apna pasandida product choose karein, "Add to Cart" click karein, aur checkout process follow karein. Bahut aasaan hai!

Q: Kya products safe hain mere baby ke liye?

A: Haan! Hamare saare products quality standards ke according tested hain aur newborns se lekar toddlers tak ke liye safe hain.

Q: Kya main order place karne ke baad change kar sakta hoon?

A: Order place hone ke 24 ghante ke andar hum se contact karein. Uske baad order process ho jaata hai aur changes possible nahi hote.

🚚 Shipping & Delivery

Q: Delivery kitne din mein hogi?

A: Hamare products pan-India deliver hote hain. Delivery time generally 5-7 business days hota hai. Remote areas mein thoda zyada time lag sakta hai.

Q: Kya free shipping available hai?

A: Haan! Minimum order amount par free shipping available hai. Current offers ke liye hamari website check karte rahein.

Q: Main apna order track kaise karun?

A: Order place karne ke baad aapko ek tracking number email/SMS ke zariye milega jisse aap apna order track kar sakte hain.

💳 Payment

Q: Kaun kaun se payment methods accept hote hain?

A: Hum accept karte hain:

• ✅ UPI (GPay, PhonePe, Paytm)
• ✅ Credit/Debit Cards (Visa, Mastercard, RuPay)
• ✅ Net Banking
• ✅ EMI options

Q: Kya COD (Cash on Delivery) available hai?

A: Haan, select locations par COD available hai. Checkout ke waqt aap dekh sakte hain ki aapke area mein COD available hai ya nahi.

🔄 Returns & Refunds

Q: Kya main product return kar sakta hoon?

A: Haan! Agar product damaged ya defective hai, toh delivery ke 7 din ke andar hum se contact karein. Hum aapki poori madad karenge.

Q: Refund kitne din mein milega?

A: Return approve hone ke baad 5-7 business days mein refund aapke original payment method par aa jaata hai.

📞 Contact & Support

Q: Main aap se kaise contact karun?

A: Hum se contact karne ke liye:

• 📧 Hamare Contact page par message bhejein
• 💬 WhatsApp par message karein

Hum Monday to Saturday, 10 AM – 6 PM available hain.

Aur koi sawaal hai? Hum se baat karein — hum hamesha aapki madad ke liye taiyaar hain! 💛